Returns

We want you to LOVE your teddy!

Paw Of Honor

You have our "Paw of Honour" that all BigTed Teddies carry a 1 Year International Warranty.

Here For You.

Our Birmingham based team are available 5 days a week, via Phone, Email or WhatsApp to assist you.

Returns FAQs

What is our Returns Policy?

Simply return your unwanted item within 14 days of receipt unused, unopened, have all tags on and in its original condition and original packaging, your return must be in a re-sellable condition.

Before returning, you must contact our customer service team via email at sales@big-ted.co.uk who will supply you with a returns number.

For our full returns policy please visit our terms and conditions page.

How many days do I have to report a faulty item?

You must notify us within 3 working days after receiving your order. You can contact us by phone or email.

I have faulty item, what do I do?

Notify us as soon as possible and we will do our best to find a solution. You must notify us within 3 working days of delivery to report any faults/damages.

What if I changed my mind?

You can receive a refund if the item hasn’t been shipped yet. We will provide a refund in the original form of payment. If the item has been shipped, you must follow our returns policy.

I have received the wrong item?

Our orders are prepared with an upmost care. However, in the rare case this does happen, we will cover the return carriage using our chosen courier and ship out your new item as soon as we receive the original item back.

What if my order arrives past the date, I chose to get it delivered?

99% of our deliveries arrive on your selected delivery date. We ship using DPD Next Day Delivery, however, there are rare circumstances where they might not deliver on time, this can happen during peak periods around Christmas time for example. So, we recommend during these busy holiday times that you select a delivery date a few days prior to your special day.

How long does it take to process the refund?

You will receive your refund within 5-7 working days.

Order cancelling

If you want to cancel your order you can do it 48 hours before the date you selected for it to be shipped. For cancelations contact us by email or by phone.