Here to answer your questions...


What is my BigTed made from?

BigTed is made from 100% polyester faux fur and 100% polycotton filling. Made by hand in Birmingham, England.

How do I look after my BigTed

Please have a look at our BigTed Caring Guide - Click Here.

Does my BigTed come with warranty?

Our Teddies come with a 1 year manufacturer warranty.

Warranty will be void if caused by user neglect. The products must be maintained in guidance with our maintenance guide.

Warranty does not cover stains, tears or breakage of the teddy, caused by mishandling the item.

I would like to partner with you?

We love to develop new collaborations with press and influencers! Feel free to email us your requests and propositions.


How much does delivery cost?

Shipping Rates:

UK Mainland Delivery – FREE

Ireland – £24.99

France – £39.99

Germany – £39.99

Other EU Countries – Price On Application (Please email/call us for a bespoke price)

Rest Of World – Price On Application (Please email/call us for a bespoke price)

How is my BigTed Packaged?

Your BigTed will come in a beautifully designed gift box straight from our headquarters in Birmingham, England. To ensure the highest quality, we NEVER vacuum compress BigTed, so you can expect the perfect teddy straight out the box, a great surprise for your loved ones.

Do I need to sign for delivery?

Yes. We only deliver using DPD Special Next Day Signed Delivery. All deliveries are fully insured, trackable and will require a signature.

My BigTed has arrived damaged, what do I do?

You must notify us by email or phone call within 3 working days of delivery for any damages.

Is my BigTed in stock?

Stock levels are indicated on the product pages. If the stock level does not show then the item is out of stock or a made to order item.

How long will out of stock items take to deliver?

Out of stock or made to order items can take 8-10 weeks. However, this timeframe can vary greatly. Its best to Contact Us to get an more exact timeframe.


What is our Returns Policy?

All orders are non returnable and non exchangeable. We do not accept returns or exchanges for any orders due to hygiene reasons.

For full terms and conditions click here.

Still Have Any Questions?